Customer #s: Vary (Usually have a customer number in the 80’s) SEE BELOW
Contacts: Vary, but Steve Rindlisbacher is the first go to.
*NOTE* If there is a problem with an order that you receive in an email, you can reach out to the customer that sent it if you need to ask about adjustments
General Rule:
- No one usually takes backorders-there are exceptions, however (example: 81VAR)
- Always check that these accounts have met their minimum for free shipping; if they have not, reach out to whichever contact is appropriate and ask how to proceed. They might add more to reach that minimum, or they may cancel the PO.
- If an item doesn’t fil,l check to see the restock date.
- If there are more items on BO than filled – Email Steve and ask how to proceed.
- If the restock date is greater than 2-3 weeks – Email Steve and ask how to proceed.
- If the restock date is in the next 2-3 weeks – Email contact (Example below).
SMALL ACCOUNTS – Contacts
- Janet Glennon (Albertsons and Winco) kcconard@yahoo.com
- Steve Rindlisbacher- Main Contact srindlisbacher@advantus.com
- Copy Donna Milberg on anything emailed to Mark Milberg.
- Orders are received via EDI, email and/or fax dependent upon customer.
- If not otherwise specified, all orders must ship within five business days.
- Free freight minimum is $400 for most customers.
- Free freight for international customers is to a domestic freight forwarder only. Free freight minimum is $400.
- As a general rule SafeWay (82SWY) and HEB (82BUT) are top priorities for Z and if other accounts have items allocated, first check about possibly taking their inventory beforehand and allocating to these key accounts.
Customer Type/Pricing:
080 – ZDIST Z Wholesale Price
081 – ZEXPDIST Z Wholesale Price
082 – ZEXPORT Z Wholesale Price
083 – ZNAC Z National Price
084 – ZPRDIST Z Wholesale Price
085 – ZPRICELIST Z Dealer Price
086 – ZCUSTSPEC Special pricing; all pricing loaded by customer #
S:\Pricers\Z International
General Order Entry Instructions:
- Process all orders received within 24 hours.
- Verify any pricing discrepancies with marketing.
- Check Header comments on Page 2 of Order Entry for “Delivery Requested” field. Adjust ship date if necessary. Some customers are sending in future dated orders and you don’t want to release too soon).
- Contact rep for any revisions needed – pricing, qtys, etc.
All revisions must be received in writing.
- Notify reps of any backorders and/or obsolete items.
- Release orders once 100% acceptable.
Customer Specific Instructions:
- All EDI Accounts:
- Verify pricing before releasing any and all orders.
- Confirm any variances with Marketing.
- Do NOT release orders until confirmed!
Albertsons and SuperValu (#82ALB/82SUV/82SWY)
Rep Contact: Janet Glennon kcconard@yahoo.com
- 82SWY always submits a PO via fax the same day or the day after an EDI order is submitted.
- This is a fineable account.
- Customer does not accept backorders. If there are backordered items on a PO, send to Janet along with the customer SKU, and give her the ETA of the item as well.
- Example: Hi Janet, Item xxx, customer item #xxx is on back order until XX/XX. I will be removing this item from the PO. Thanks!
- Orders received via EDI.
- Check order comments for required delivery date. Update the “Planned and Customer Ship” date in NS to match.
- For LTL shipments, only Old Dominion should be used. If the shipment is below 500 lbs, Fed Ex Ground may be used. Please note on the order to band cartons together so the least amount of packaged are sent.
- Always check transit time–the orders can arrive a few days early but CANNOT arrive late or we will be fined. Check in Old Dominion/ Fed Ex site for transit time and add this to the ship instructions as well.
H.E. Butt (#82BUT)
Customer Contact: Deepa Jayachandran < jayachandran.deepa@heb.com> (Inventory Analyst)
- Orders received via EDI with ship date.
- Always inquire about backorders–they will usually cancel them and order at a later date.
- Release through NS, taking the ship date that the order comes in with back one day.
- NEVER use Central Freight for shipments.
- Orders under 500 lbs – ship with Fed Ex Ground.
- Order over 500 lbs – ship ARG (automatic alerts are added to Agility so the warehouse knows which LTL carriers are unacceptable.
Winco (#82WIN)
Rep Contact: Janet Glennon kcconard@yahoo.com
- Must ship complete.
- Does not accept backorders.
- Orders are received via EDI.
- Must ship 5 business days before requested arrival date. Release through Agility.
Any order from Conard/ Roell is to be shipped asap or per direction. Email backorders to rep, and release remainder of the order.
- Just notify – no need to wait for an answer before releasing the orders.
Variety Distributors (#81VAR)
Customer Contact: Amanda Rose, amanda.rosecgs@gmail.com
- Orders are sent via email, from Amanda.
- Depending on their customer and the frequency/size of the order(s), they will either delete or keep backorders open, so always ask Amanda if you should delete or keep them open.
- Since she has to ask their customer, answers are not always instantaneous–it may take a day or two. This is fine; put a hold note on your order and do not release until you receive an answer.
HONORABLE MENTIONS (Last Order < 2+ years ago)
Fred Meyer (#82FRE – NO LONGER ACTIVE)
Rep Contact(s):
Nicole Iglesias – Nicole.iglesias@signaturesalesgroup.com
Craig Somers – cwsomers@signaturesalesgroup.com
- This is a fineable account.
- Customer does not accept backorders.
- If there is a back ordered item, delete from the PO and inform the rep (I usually go with Craig).
- Orders received via EDI with ship date.
- Add arrival date in the shipping instructions (found in the order’s comments).
- ADD INTERNAL NOTE ALERT – PLEASE PUT PACKING SLIP IN LARGE MANILA ENVELOPE WITH BRIGHT COLORED LABEL STATING “PACKING SLIP” – ALSO TO TAKE PICTURES OF THE ORDER.
- ALWAYS USE YRC ACCELERATED – you must time the shipping date of the order. Use YRC’s website to check the correct shipping date/transit time for the accelerated option, and then back that date up 2 business days.
- The day before/the day this order should ship, check order and send reminder email to order management/shipping–or call them.
Peyton/Kroger (#82PEY)
Rep Contact(s):
Nicole Iglesias – Nicole.iglesias@signaturesalesgroup.com
Craig Somers – cwsomers@signaturesalesgroup.com
- This is a fineable account.
- Release whatever is available.
- Orders received via EDI with ship date.
- Release through NS.
Duckwall Alco (#82DUC)
Rep Contact: Kimberlee Conard kimberlee.conard@yahoo.com
- Orders are received via EDI with DO NOT SHIP BEFORE and DO NOT SHIP AFTER dates – MUST SHIP WITHIN WINDOW.
- Release to ship accordingly. Release through NS.
Nexcom/Navsup (#82NAS)
Rep Contact: Terry Engel terryengel@aol.com
- Customer provides ship window. Starts two days after order date and six total days are given.
- Notify rep immediately of any orders below FF min of $400. Customer will increase order.
MDS (#81MDI)
Rep Contact: gastineau@gmail.com