General Details
Customer Number(s): 44WMCOM
Orders Received: ☒ EDI ☐ Email ☐ Portal Import ☐ Fax
Ship From Location: Expeditors – Flower Mound, TX
Planned Ship Date: ☐ From Order Date* ☒ From Customer Ship Date*
☐ From Cancel Date* ☐ Day(s) of Week
☐ EDI Mapped Directly
*If “From” logic: ☒ Add 0 # days ☐ Subtract # days
Same Day Shipping: ☒ Yes Cutoff Time: 12pm CST ☐ No
Ship Via: Fedex Ground, USPS (PO box or territory)
Freight Code: Third Party Billing
Order Processing Schedule: Orders Received On: Orders received daily.
Orders Released On: Orders are automatically released to 3PL unless validation failure
Orders Shipped On: Before 12pm CST, same day; After 12pm CST, next day.
Customer Contacts: DSV_Alert@walmart.com
Damaged & Defective Terms: N/A
Backorder/Partial Line Handling:
Order Confirmation Requirements: Automatically processed in NS
Changes/Cancellations to PO: Close in Supplier One
Holiday Schedule/Requirements: Enter closures in Supplier One (WM Portal). Any last minute delays or closures – email Customer Contact and create a case in Supplier One. Expected to ship on Black Friday.
Sales Order Processing
Approval Method: ☒ Auto ☐ Manual
Release Method: ☒ Auto ☐ Manual
Release Email Required: ☐ Yes ☒ No
Orders Must be Released together for pick jobs: ☐ Yes ☒ No
Validation Failure: Please list any common validation failure reasons and how to resolve.
Address issues can occur – if you cannot verify the address yourself, cancel the order.
Missing EDI items can also show up in NS – go to Supplier One to verify the item # and manually edit order in NS so it can be released to 3PL
Price variances can also occur – usually refer to the $ on the PO. If large discrepancy, reach out to Christina Doose or Heather Slice to advise
Customer Portal Process: If customer has portal, please detail when and how it is used in the order process.
Supplier One – view and accept Customer Cancellations (MUST cancel on their portal – they do not receive EDI cancellations) and view open orders
Customer Specific Process: Please outline any unique processes performed for this customer by Advantus. (Examples: Optional fields valued with specific data,
If shipping USPS:
– Get weight and dimensions from 3PL
– Pull address from NS
– Generate Shipping Label on Stamps.com
– Email Shipping Label to 3PL
– Download USPS receipt and email AR@advantus.com (address to Faith Harral)
– Go back to order in NS and change Freight Pay Code to “”Bill to Customer”” and add the Shipping Fee (refer to receipt for $ amount)
Sometimes our 3PL will mistype or forget to enter in the Tracking # – you will have to reach out to DFW-FlowerMound@Expeditors to have them provide you with tracking (if not found / accurate in the Daily Shipping Report). You will have to update the Fulfillment Notice and add the Tracking #. Hit “Queue for Retry” and the order should update.
This customer is rather automated, so very little interaction is needed. The main interaction is corresponding with the 3PL on USPS orders
Return Authorizations
Returns Allowed: ☐ Yes ☒ No
If so, please explain any existing customer specific details to the Return Authorization process.
N/A