- You will receive a notification in your Unresolved Price Variances Portlet on your NetSuite Dashboard (home page).
- Check the current pricer (S:\Pricers\COP) to see if the PO and/or Macola price matches what’s listed under a) customer tier or b) customer specific column.
- Next, check the customer’s price file (S:\Sales & Marketing\Customers) to see what the correct price should be.
- If you still can’t find the price, check the customer notes.
- Check Sales History on the item by looking up the item in NetSuite, clicking on the “Related Records, and then clicking the Closed Sales Order Lines button:
- In the new window that opens, search for the customer number in question and compare the last price paid. Note: if it’s been a year or more since the customer has ordered the item, there could have been a price increase. Based on the last order of this item, check the Price Increase Database (S:\Sales & Marketing\COP\Pricing) for that year and the year prior.
- If you’re unable to confirm what the correct price is, reach out to the Sales Rep for this customer account.
