General Details
Customer Number(s): 74FLWEB,419MWeb,419TWEB,98SWEB,90SWEB,420SWEB,19CWEB,48CIWEB,48COWEB
Orders Received: ☒ EDI ☐ Email ☐ Portal Import ☐ Fax
Ship From Location: ALL LOCATIONS
Planned Ship Date: ☒ From Order Date* ☐ From Customer Ship Date*
☐ From Cancel Date* ☐ Day(s) of Week
☐ EDI Mapped Directly
*If “From” logic: ☐ Add # days ☐ Subtract # days
Same Day Shipping: ☒ Yes Cutoff Time: 12:00pm ☐ No
Ship Via: Determined on Website
Freight Code: Determined on Website
Order Processing Schedule: Orders Received On: Varies
Orders Released On: Same Day
Orders Shipped On: Varies based on ship level customer selected.
Customer Contacts: Each account has a Advantus sales rep
Damaged & Defective Terms: No
Backorder/Partial Line Handling: No backorders
Order Confirmation Requirements: Yes
Changes/Cancellations to PO: Contact customer to make changes on portal
Holiday Schedule/Requirements: N/A
Sales Order Processing
Approval Method: ☒ Auto ☐ Manual
Release Method: ☒ Auto ☐ Manual
Release Email Required: ☒ Yes ☐ No
Orders Must be Released together for pick jobs: ☒ Yes ☐ No
Validation Failure: Please list any common validation failure reasons and how to resolve.
Price variance/Fraudulent order
Customer Portal Process: If customer has portal, please detail when and how it is used in the order process.
If need to cancel an order. Fraudulent order need to contact customer
Customer Specific Process: Please outline any unique processes performed for this customer by Advantus. (Examples: Optional fields valued with specific data,
Must mark the order approved on portal if ok to process fraudulent order. Notes are on wiki
Return Authorizations
Returns Allowed: ☒ Yes ☐ No
If so, please explain any existing customer specific details to the Return Authorization process.
Normal process