Tim Holtz: Item Drop Process

Tim Holtz: Item Drop Process

Communication Flow:

Laura G → Action Requested: P&S, Business Manager, SCM

              → Information Only: Sales, Division

Parties involved:

Process:

1. Laura G receives notification from the customer that items are being dropped.
2. Laura G forwards communication to the group notifying us of the drops.
   1. The communication will go to:
      1. P&S
      2. Business Manager
      3. SCM
      4. Division
   2. The communication will include:
      1. Customer Name
      2. List of items
      3. Effective date – immediate or tied to a reset.
         • If tied to a reset, include when the customer will stop ordering the items.
3. Product & Sourcing reviews list of items and the respective effective date.
   1. Update status to discontinued ONLY if items are being sold to one customer.
   2. Add item comment to include: “Item has been discontinued by _________ and they will stop ordering on ____________”
      • This is especially important for items that are cross-sold since SCM will need this information to monitor items and review/adjust forecasts.
   3. Change to closeout will be managed by P&S with Tim’s approval.
4. Business Manager
   1. Update the POG Log with the list of dropped items and the effective date.
   2. Review dropped list and communicate to Sales and Division if this is an expected/unexpected change.
5. SCM
   1. If only once customer is buying inventory – review inventory and send an email to Laura G. letting her know how much inventory we have on hand and if we will have excess inventory based on effective date.
   2. Review and update item forecasts as needed.
   3. Review open factory POs and determine if any need to be reduced or canceled.
6. Sales – Laura G.
   1. Reach out to buyer and try to get them to take any excess inventory we may be stuck with after drop date – if within reason.