Target Vendor Portal (POL – Partners Online)
Note: Target allows 90 days from the date of notification to dispute a chargeback.
Finding/Researching Chargebacks in the Target Partners Online (POL) Portal
The Compliance Research Reports show all violations that have gone to Chargeback and are eligible for Dispute. This report should be attached to all Dispute requests submitted through Synergy. To see chargebacks assessed for both On-Time Ship and Fill Rate metrics you will need to check both metric tabs within the reporting dashboard.
Login to the Target POL and go to VRC PO Supplier Performance Reports. Review card titled On Time Ship and/or Fill Rate. After clicking scroll down until you locate a report titled “Compliance Research Report” under each metric tab.
Target’s Supplier Performance Management (SPM) administers compliance fines that start with VC prefixes and all disputes for these fines need to be submitted through the Synergy Vendor Dispute (SVD).
Accessing the Synergy application in Target’s Partners Online (POL) portal
Login to Partners Online (POL). Click Apps & Reports across the top of the POL screen. Scroll down until you see Synergy and click the blue Launch icon. Alternatively, you can click the magnifying glass in the top right corner and type “Synergy” to search for the application.
Once on the Synergy home page, look at the vendor number and name that appears in the upper left corner of the page. We have access to multiple vendors so ensure you verify the correct vendor number you want to submit a dispute for.
On-Time Ship (OTS) and On-Time Arrival: Valid Scenarios and Documentation Requirement
| Valid OTS/OTA Scenarios for Reversal | Required Documentation |
| Lead time error communicated to Target, not updated before purchase order creation. | · Email communication to Target that calls out the lead time error. This communication needs to reference the PO(s) impacted· Compliance Research Report |
| Order Point setup issues (incorrect freight type, incorrect order point address) communicated to Target, not updated before purchase order creation. | · Bill of Lading for PO/location· If applicable, email communication with Target where the order point issue was discussed which references the PO impacted· Compliance Research Report |
| Target created a manual written purchase order to be delivered outside normal lead-time factors. (Manual ad/promo/special event POs) | · Email communication with Target where Target requested early delivery, and/or delivery outside of your normal lead time· Compliance Research Report from Greenfield |
| Product received under the wrong PO | · Target Delivery Receipt· Bill of Lading for PO/location· Compliance Research Report |
| Ryder appointment pushout was driven by Target DC capacity constraints, scheduling error, Holiday Closure, receiving time restriction, and WDS load-leveling constraints (OTA/prepaid shipments only) | · Ryder confirmation email that indicates the reason for the appointment push out· Compliance Research Report |
| PO was delivered/picked up on time but was measured incorrectly. | · Vendor Ready to Ship (VRS) screenshot showing “Available Pickup” and “Latest Pickup” are within the shipping window for PO/location (OTS/collect shipments only)· Ryder screenshot of “In Gate” date for the PO/location (obtained from the carrier). Note: “In gate” date is retained within Ryder for two months following shipment. |
| Item setup issue communicated to Target, not updated before purchase order creation. | · Email communication to Target that calls out the item setup issue, this communication needs to reference the PO(s) impacted· Compliance Research Report from Greenfield |
| Target driven ship window/SDA date adjustment initiated by supplier but not executed causing PO to measure early/late. | · Email communication to Target where the supplier requested window/SDA date adjustment and the email was sent before routing/scheduling. Email needs to be PO/Loc specific· Compliance Research Report |
| 3rd Party Backhaul Moves by YRC/UPS/ODFL (RDCs only) | · YRC & UPS: Provide travel history showing PO at a local facility with the manifest number showing one business day before SDA date:o YRC tracking log or UPS tracking email· ODFL: provide Target Delivery receipt showing PO was received within the SDA date· Compliance Research Report |
| Holiday Ship Window Errors | · Email communication with Target where supplier proactively communicated holiday closures/restrictions· Compliance Research Report |
Fill Rate Revised: Valid Scenarios and Documentation Request
| Valid FRR Scenarios for Reversal | Required Documentation |
| Target ordering error where order qty was much higher than intended and the supplier notified Target of this error however FRO qty was not revised. | · Email communication to Target where the supplier proactively communicated cuts before PO scheduling/routing (needs to be PO specific)· Compliance Research Report from Greenfield |
| Cut sheet was communicated proactively (before scheduling/routing) but cuts weren’t executed by Target | · Email communication with Target where the supplier proactively communicates cuts before PO scheduling/routing (needs to be PO specific)· Screenshot of VRS to show routing or Ryder Confirmation email to show scheduling (used to validate timing of the cut request to scheduling/routing timing)· Compliance Research Report from Greenfield |
| Distribution Center receives product under the wrong PO | · Provide Ryder confirmation email which shows all POs were scheduled correctly.· Bill of Lading for the PO/location in question· Delivery Receipt showing the wrong PO being received· Compliance Research Report from Greenfield |
| PO rolled with items that are no longer active “non-carry forward” or are not yet available to order. An error was communicated to Target before PO was scheduled. | · Email communication where the supplier notified Target of the NCF items showing up on the order (email must reference specific PO/location)· Compliance Research Report |
| The supplier has settled their shortage claim and would like to revisit the fill rate deduction previously denied due to an outstanding shortage claim (Supplier needs to submit a Request Support ticket to post claim settlement) | · Fill Rate dispute previously denied for having shortage claim, the claim needs to be settled with AP. Once settled with AP, the supplier has 30 days from the settlement date to submit a fill rate dispute. Make sure to include the DMCB # which proves settlement.· Case # of the original dispute the supplier submitted (denied for having outstanding shortage claim) |
| Shipped 100% to the Fill Rate Revised Ordered Quantity and multiple shipments were received within the 7-day fill rate window from the first receipt | · Compliance Research Report where the “Current Received Quantity” is equal to “Revised Ordered Quantity”· OTS (Collect) Shipments: Bill of Lading per shipment (include multiple BOLs if a PO shipped in multiple shipments to the DC)· OTA (Prepaid) shipments: Target Delivery Receipt (include all DRs if the shipment was delivered in multiple shipments to the DC) |
EDI 856 (ASN) Availability: Valid Scenarios and Documentation Requirement
| Valid Scenario for Reversal | Required Documentation |
| Target System Outage that causes a delay in data receipt | · EDI 856 (ASN) Violation/Compliance Summary Report at PO/location· Provide Target communication or screenshot of the POL update that shows Target had a system outage causing the ASN Late or ASN Missing defect· EDI Sender ID# (associated with the supplier’s ASN transmission)· ISA Control # for associated supplier’s ASN |
| Moved to “A” status but still incurring “Not Validated” charges | · EDI Violation/Compliance Summary Report at PO/location· Email notification from Target communicating “A” status approval |
| ASN was not Late, Missing, and was Free of Critical Errors | · EDI 856 (ASN) Violation/Compliance Summary Report at PO/location· EDI Sender ID# (associated with the supplier’s ASN transmission)· ISA Control # for associated supplier ASN· ISA Control # for associated EDI 997 (functional acknowledgment) received from Target |
Synergy Dashboard and Status Reports
Login to Partners Online (POL). Click Apps & Reports across the top of the POL screen.
Scroll down until you see Synergy and click the blue Launch icon. Alternatively, you can click the magnifying glass in the top right corner and type “Synergy” to search for the application.
Once on the Synergy home page, look at the vendor number and name that appears in the upper left corner of the page. We have access to multiple vendors so ensure you verify the correct vendor number you want to submit a dispute for.
Click the Dashboard tab from the left navigation menu. Dashboard Reports: Aging View of Cases, Summary of Cases in the last 145 days, Actions/To Do
Aging View of Cases: This shows you all cases you’ve submitted broken down by aging timeframe and also separated by dispute type.
- Columns show how many cases opened within the past 7, 14, and 21 days, as well as all cases, that opened more than 21 days.
- Rows show the case type, such as deduction, unpaid invoices, vendor income, etc.
Summary of Cases in the last 145 Days: Provides a breakdown of the status of all cases opened within the last 145 days.
Actions/To Do: Provides any cases requiring immediate action.
- These are cases you have submitted that Target needs more information on from you to research.
- You will see the case number, case create date, comment, and days remaining to take action on the case before it closes out. Note: Vendors have 5 business days to take action on cases in the Actions/To-Do list. If you do not take action within this timeframe, the case will be auto closed and you will need to create a new case for further research on the document in question.
- To view case details click the Case Number on the left-hand side. Once viewing the case details, scroll down to view the Work Notes at the bottom of the case. Target will indicate what other information is needed from you to work the case.
- Make necessary updates to the case and notes in the Work Notes as needed. Once an action has been taken, the case will be assigned back to Target and should disappear from your Actions/To Do queue.
Reports/View Cases-Use to see Status of Fines for Reversal/Denial
To view full case details including the resolution document, click on an individual case. If you have the specific case ID, document number, etc. you can use that in the Search Cases box to narrow down the results.
SPM denial codes: these codes will be visible once a dispute has been denied through Synergy.
| Denial Code | Description |
| D01 | Incorrect Vendor Ready to Ship (VRS) Information. VRS entry shows the latest available pickup date being outside of your ship window. |
| D04 | Fatal errors in 856. Deduction generated due to fatal drop errors in the EDI 856. In the future, the vendor should resolve errors found in EDI 864 and resend EDI 856 as soon as possible. |
| D05 | True rule error; Research of the dispute indicates an error was due to vendor actions and does not fit into other denial categories. Review compliance program guidelines on Partners online (POL) |
| D06 | Incomplete documentation, missing specific documentation |
| D07 | Prepaid Carrier Error; The PO was delivered incorrectly by the vendor-managed carrier. Prepaid carriers are responsible for the PO until it arrives at the Target DC locations. Ensure future shipments are delivered correctly by your carrier. |
| D08 | No documentation submitted |
| D09 | Incorrect documentation. BOL is for the wrong location/shipment, BOL not signed/dated (collect), the delivery receipt is for the wrong location/shipment. |
| D10 | The dispute period expired. Suppliers have 3 months (domestic shipments) and 6 months for (import shipments) from chargeback date to dispute. Once that time has expired, we will no longer process the dispute. |
| D11 | AP did not pay (CB) No DMCB number provided; The ordered quantity has not yet been paid for in full by Target Accounts Payable department. This information indicates that the ordered quantity was not shipped completely. Until Target Accounts Payable pays the invoice in full, Vendor Performance cannot review your claim. |
| D12 | Arrived outside of the window |
| D13 | Original quantity not received; vendor held to FRO |
| D14 | Extension not granted. Lack of email documentation from Target IA confirming the extension |
| D19 | Fill Rate accrued due to late shipment; product arrived more than 7 days after 1st receipt |
| D20 | PO must be entered into VRS by 11 AM CT 2 business days before the shipping window |
| D22 | The two-week weather exemption period expired |
| D23 | Revisions made; revised quantity not received |
Target Routing and Compliance:
S:\Routing & Compliance Guides\Target