Submitting an IT Ticket – New Users​ 

Step Action
Navigate to the Advantus Wiki page: wiki.advantus.com

In the upper right side of the page, Click on Submit an IT Ticket.

2. Enter your email address and click Next. Click Continue with Atlassian account.

3. Enter your password and click Log in or click on the Microsoft button for single sign-on.

4. Select User Management.

5. Select New Employee.

6. Enter the new employee’s Name, Title, and Department.

7. Select the Supervisor and Start Date. Type the Home Address if the employee is remote. Note – Ensure the Home Address field is accurate – this is the address equipment will be shipped to for remote employees.

8. Continue entering all applicable data fields. If unsure, request IT assistance.

9. For remote employees, select Additional Equipment Needed and choose which Equipment will be shipped. Select which Laptop Details to include and click Send.

10. Once submitted, you will be taken to the page shown below. Status updates will be sent to your email.

Updated on July 11, 2024
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