When entering item information into your CommerceHub inventory, the Merchant SKU field must contain the Staples SKU, and the Vendor SKU field must contain exactly what we have set up as the model number. If either of these do not match, then the update or inventory feed may not process. If you are unsure what items are set up, it is recommended that you reach out to your Staples Merchant or Product Specialist for a current list or to make any updates.
When any items have become discontinued, it is very important that the items are updated correctly in CommerceHub and must show zero as the available quantity. Any item with a positive available quantity will still be available to purchase even if the status was changed to Discontinued. Also, simply removing an item from your inventory will not remove the item from the Staples.com website or prevent orders from being placed. Once a discontinued item has been updated correctly in CommerceHub to show zero available, you must also send the discontinued information to your Staples Merchant or assortmentupdates@staples.com. This will remove the items from the assortment and the website, preventing any future orders.
Once this has been completed and the items confirmed removed from the website, please delete the items from the CommerceHub inventory.
Note: Items must be updated on a consistent basis, or they could fall out of stock on the website.
Note: CommerceHub does send out inventory update error alerts, so these must be monitored and action taken.
If we need assistance making any changes or updates in CommerceHub or to verify who is set up to receive the error alerts, contact the CommerceHub support team at customersupport@commercehub.com.