General Details
Customer Number(s): 44STADV
Orders Received: ☒ EDI ☐ Email ☐ Portal Import ☐ Fax
Ship From Location: Expeditors – Flower Mound, TX
Planned Ship Date: ☒ From Order Date* ☐ From Customer Ship Date*
☐ From Cancel Date* ☐ Day(s) of Week
☐ EDI Mapped Directly
*If “From” logic: ☒ Add 2 # days ☐ Subtract # days
Same Day Shipping: ☐ Yes Cutoff Time: N/A ☒ No
Ship Via: Fedex Ground
Freight Code: Third Party Billing
Order Processing Schedule: Orders Received On: Orders received daily.
Orders Released On: Same day
Orders Shipped On: 2 days from PO date.
Customer Contacts: Sales Rep: Doreen Romano Doreen@dromanoassociates.com
Damaged & Defective Terms: N/A
Backorder/Partial Line Handling: If one line cannot be fulfilled, you can reach out to Customer Contact and they will contact Staples & customer
Order Confirmation Requirements: Automatically processed in NS
Changes/Cancellations to PO: Cancel in CommerceHub/Rithum
Holiday Schedule/Requirements: Email Customer Contact AFTER the closure and MUST list affected POs so they can exclude from chargebacks. Expected to ship on Black Friday.
Sales Order Processing
Approval Method: ☒ Auto ☐ Manual
Release Method: ☒ Auto ☐ Manual
Release Email Required: ☐ Yes ☒ No
Orders Must be Released together for pick jobs: ☐ Yes ☒ No
Validation Failure: Please list any common validation failure reasons and how to resolve.
Address issues can occur – if you cannot verify the address yourself, reach out to Customer Contacts and they will contact the customer directly
Customer Portal Process: If customer has portal, please detail when and how it is used in the order process.
CommerceHub/Rithum – Used to confirm Cancellations and view Late Orders
Customer Specific Process: Please outline any unique processes performed for this customer by Advantus. (Examples: Optional fields valued with specific data,
Sometimes our 3PL will mistype or forget to enter in the Tracking # – you will have to reach out to DFW-FlowerMound@Expeditors to have them provide you with tracking (if not found / accurate in the Daily Shipping Report). You will have to update the Fulfillment Notice and add the Tracking #. Hit “Queue for Retry” and the order should update.
This customer is rather automated, so very little interaction is needed.
Return Authorizations
Returns Allowed: ☐ Yes ☒ No
If so, please explain any existing customer specific details to the Return Authorization process.
N/A