Accounting
| Name | Email Address | Purpose | Responsible Party |
|---|---|---|---|
| Accounts Payable | AP@advantus.com | Vendor correspondence. Includes requests for payment or status, receiving invoices, setting up a new vendor, etc. | Domestic A/P Specialist |
| Accounts Receivable | AR@advantus.com | Customer account correspondence. Includes account status, invoice copies, setting up a new customer, etc. | A/R Specialists (all) |
| Direct Import | DI@advantus.com | Accounting-related correspondence for direct import to include Accounts Receivable and Accounts Payable. | International A/P Specialist and DI A/R Specialist |
| General Ledger | GL@advantus.com | General ledger related activity. Includes end of month reporting, financial statements, budgets, taxes, etc. | Staff Accountant |
| Import | Import@advantus.com | International vendor correspondence. This would include requests for payment or status, receiving invoices, setting up a new vendor, etc. | International A/P Specialist |
| Programs | Programs@advantus.com | Customer advertising and rebates program correspondence. This would include customer program report requests, new programs, updates to programs, etc. | Staff Accountant |
Customer Service
| Name | Email Address | Purpose | Responsible Party |
|---|---|---|---|
| Bluelounge | customerservice@bluelounge.com | Bluelounge customer service related correspondence | Customer Service |
| Floating Luxuries Customer Service | info@floatingluxuries.com | FL customer service related correspondence | Customer Service |
| Mercury Customer Service | customerservice@mercuryluggage.com | Used for all Mercury/Seward incoming correspondence. | Customer Service |
| Advantus Customer Service | customerservice@advantus.com | Used for all other customer inquiries or needs | Customer Service |
| 12th Shipping | 12thshipping@advantus.com | Routing and order management inquires for orders shipping from 12th Street | Order Management Specialist |
| GCR Shipping | gcrshipping@advantus.com | Routing and order management inquires for orders shipping from Gun Club Road | Order Management Specialist |
| Direct Ship | directship@advantus.com | Routing and order management inquires for orders shipping from Outside locations | Order Management Specialist |
| SHW Shipping | shwshipping@advantus.com | Routing and order management inquires for orders shipping from Shawland | Order Management Specialist |
Continuous Improvement
| Name | Email Address | Purpose | Responsible Party |
|---|---|---|---|
| Compliance | compliance@advantus.com | Customer compliance tasks, new customer onboarding, fine related communications, COI requests and freight claims | CI Specialist that handles Customer Compliance |
| Product Compliance | productcompliance@advantus.com | Product testing inquiries , domestic product inspections, new product testing requests, product compliant inquires | CI Specialist that handles Product Compliance |
| Vendor Compliance | vendor.compliance@advantus.com | Vendor compliance tasks, Certs/Permits, vendor onboarding, factory audits, vendor debits | CI Specialists |
| POI | POI@advantus.com | POI inquiries or issues, all monthly POI related communications | CI Specialist |
| Continuous Improvement | CI@advantus.com | Cross-departmental process CI project proposals, Connection Point topic requests or Monthly NetSuite training requests | Shared Services Project Manager & Senior Manager |
| Acquisition Integration | AI@advantus.com | Departmental communications during acquisition process, go live updates or inquiries for acquisition | Shared Services Senior Manager |
IT
| Name | Email Address | Purpose | Responsible Party |
|---|---|---|---|
| Advantus Helpdesk | helpdesk@advantus.com | Submission of IT help desk requests | |
| EDI | edi@advantus.com | EDI related issues and customers use to report changes to their EDI connection |
Marketing
| Name | Email Address | Purpose | Responsible Party |
|---|---|---|---|
| COP Sales Ops/Marketing | COPMarketing@advantus.com | pricing, customer item setups, CID setups, exclusivity/ restriction requests | Sales Ops Specialist for COP Division |
| Mercury & Seward Sales Ops/Marketing | MRC-Marketing@advantus.com | pricing, customer item setups, CID setups, exclusivity/ restriction requests | Sales Ops Specialist for Mercury & Seward Division |
| Craft & Hobby Sales Ops/Marketing | CH-Marketing@advantus.com | pricing, customer item setups, CID setups, exclusivity/ restriction requests | Sales Ops Specialist for Craft & Hobby Division |
| Advantus Marketing/Sales Ops | Marketing@advantus.com | General requests – this is distributed to the Sales Op management team | Sales Ops Managers |
| Graphics | graphics@advantus.com | For all graphics requests | Graphics Manager |
| Web | web@advantus.com | For all Advantus owned website related requests or issues | Graphics Manager |
| Amazon Sales Ops/Marketing Ottlite Sales Ops/Marketing | amazon@advantus.com OT-Marketing@advantus.com | pricing, customer item setups, CID set ups, exclusivity/restriction requests/all Amazon specific requests across all divisions pricing, customer item setups, CID set ups, exclusivity/restriction requests | Sales Ops Manager Sales Ops Specialist for Ottlite |
| Floating Luxuries Sales Ops/Marketing | FL-Marketing@advantus.com | pricing, customer item setups, CID set ups, exclusivity/restriction requests | Sales Ops Specialist for Floating Luxuries |
Operations
| Name | Email Address | Purpose | Responsible Party |
|---|---|---|---|
| 12th Street Shipping | 12thlogistics@advantus.com | All 12th St Shipping correspondence. Includes sales order statuses, dock requests, picking inquiries, etc. | Shipping Supervisor, Shipping Manager, Shipping Clerk (2) |
| GCR Shipping | GCRlogistics@advantus.com | All GCR Shipping correspondence. Includes sales order statuses, dock requests, picking inquiries, etc. | Manager, Shipping Clerk (2) |
| Wyla Shipping | SHWHlogistics@advantus.com | All Wyla Shipping correspondence. Includes sales order statuses, dock requests, picking inquiries, etc. | Supervisor (2), Manager |
| Mercury Luggage Shipping | SHWLlogistics@advantus.com | All Mercury Shipping correspondence. Includes sales order statuses, dock requests, picking inquiries, etc. | Shipping Clerk, Supervisor (2), Manager |
| Receiving (All Locs) | deliveries@advantus.com | All receiving correspondence across locations. Includes inbound shipment inquiries, container ETA’s, container unload status, etc. | Receiving Supervisor, Receiving Manager, Receiving Personnel |