Purpose: to explain the circumstances in which a Sales Order line(s) Commit field would be set to Complete Quantity instead of the default status of Available quantity.
The purpose of setting Sales Order lines to Complete Quantity instead of Available Quantity is to allow the order to be routed and picked before the inventory is available for commitment in NetSuite. This is helpful for Bulk Fulfillment orders for the Outside Warehouses where routing needs to occur in a timely manner and the product will not be available until closer to the PSD/CSD.
When an order’s designated Fulfillment Path is Task Picking and the Commitment is changed to Complete Quantity, pick tasks will not generate for the related order until that inventory is available in NetSuite for commitment. This can cause significant disruptions at the warehouse level and delays in the shipping process, potentially resulting in Compliance Chargebacks.
Criteria for Setting a Sales Order’s Commit Status to Complete Quantity
- Order Ship Location is one of the Following:
- Outside Domestic
- Tuf-Tite
- Complete
- Port Logistics – CA
- Fulfillment Path for the order is Bulk Fulfillment
If an order does not meet the above criteria, approval for the change to Complete Quantity must be given, in writing, by the one of the following people:
- Customer Service Manager
- Senior Manager, Shared Services
- Vice President, Shared Services