The purpose of the Open Door Policy is to promote understanding and resolution of problems encountered by employees in the daily performance of their duties. To achieve this result, Advantus seeks to identify and correct the causes of employee dissatisfaction and insure that all employees receive fair and equitable treatment. Most concerns should be settled on an informal basis by bringing them to the attention of the immediate supervisor. It is the responsibility of the immediate supervisor to investigate the concern and attempt to resolve it informally. The following procedure should be used when a solution cannot be accomplished on an informal basis:
STEP I
An employee having a concern that was not resolved initially by the immediate supervisor, will then speak to the supervisor’s respective supervisor. The problem will be investigated promptly and an answer will be provided to the employee within a one week period.
STEP II
Should the concern remain unresolved at this point, the employee should submit the concern directly to HR. A meeting will be arranged with the employee, and an attempt will
then be made to solve the problem. After consulting with the appropriate individuals, a resolution will be given to the employee within two weeks after the meeting.
It is extremely important that harmony and job satisfaction be achieved and maintained for all employees, but it is equally important that rules and regulations governing their work and conduct be understood and followed.
There will be no retaliation against any employee because he or she presents a problem. If it is believed that there has been retaliation as a result of presenting a problem, report the matter directly and immediately to HR.