General Details
Customer Number(s): 97OJCM
Orders Received: ☒ EDI ☐ Email ☐ Portal Import ☐ Fax
Ship From Location: Petersburg : Petersburg Bldg 1-6
Planned Ship Date: ☐ From Order Date* ☐ From Customer Ship Date*
☐ From Cancel Date* ☐ Day(s) of Week
☒ EDI Mapped Directly
*If “From” logic: ☐ Add # days ☐ Subtract # days
Same Day Shipping: ☐ Yes Cutoff Time: N/A ☒ No
Ship Via: FedEx Home Delivery
Freight Code: Third Party Billing
Order Processing Schedule: Orders Received On: Anytime
Orders Released On: Auto Approve/ Auto release
Orders Shipped On: PSD from EDI or sooner
Customer Contacts: info@ojcommerce.com
Damaged & Defective Terms: Yes
Backorder/Partial Line Handling: Inform customer of backorders/partials via Email and update the order on their portal and they will advise
Order Confirmation Requirements: They will send in emails to confirm ship dates/status of orders
Changes/Cancellations to PO: Customers will send in emails for cancellations. Cancellations need to be confirmed on customer portal. If an order cannot be cancelled you will need to provide the shipping information on the cancellation ticket on the customer’s portal.
Holiday Schedule/Requirements: N/A
Sales Order Processing
Approval Method: ☒ Auto ☐ Manual
Release Method: ☒ Auto ☐ Manual
Release Email Required: ☐ Yes ☒ No
Orders Must be Released together for pick jobs: ☐ Yes ☒ No
Validation Failure: Please list any common validation failure reasons and how to resolve.
Address Failure and Price Variances are most common. For address failure- mostly wrong town or zip code on address, confirm correct address via Google and FedEx’s site. If potentially missing APT # or if the address is unable to be confirmed then send an email to info@ojcommerce.com and they will have the customer confirm the address.
Customer Portal Process: If customer has portal, please detail when and how it is used in the order process.
https://portal.ojcommerce.com/vendor/summary?type=unshipped&ref=FjQE73mKJOE%3d
Customer portal has all open orders, import date, and expected ship dates. Orders that are late are highlighted in red.
Cancelation requests, damaged or defective goods or other issues can be found under the Support Tickets tab on the customer portal or by following the below link:
https://portal.ojcommerce.com/support/outstanding_tickets?ref=FjQE73mKJOE%3d&t=1&u=&step=113
Customer Specific Process: Please outline any unique processes performed for this customer by Advantus. (Examples: Optional fields valued with specific data,
Orders are auto-approve auto release so no special action is required there. They will send in email requests for the ship dates and tracking information for their orders. These requests can come in at varying frequencies.
Return Authorizations
Returns Allowed: ☐ Yes ☒ No
If so, please explain any existing customer specific details to the Return Authorization process.
Generally, returns are not allowed. Exceptions to this rule may occur in cases where we mis-ship the wrong item to the customer.