Kohl’s Dispute Process

Create Disputes

• Begin the dispute entry process in one of two ways:

1. Click the Create Disputes link in the Vendor Tools menu.
2. Click the Create link from the Find Charges inquiry screen.

• Using the Create Dispute link from the Vendor Tools menu opens the Create Disputes entry screen displayed below. Enter a charge number in the Charge Num field and click the Search link.
• The system will check to make sure that the charge has not already been reversed, and that there is no dispute currently open (created and unresolved) for the charge. If both are true, the system will respond with the Create Disputes screen on the next page.
• If the charge number has been reversed or is currently open, an error message explaining which of the criteria is true is displayed.

• If the system finds no open package for the charge and the charge has not already been reversed, the Create Disputes screen will display. The screen is split into 2 sections:

1. Charge Info: This section shows information about the charge, such as PO, Vendor, Date of Charge, etc.
2. Dispute Details: This section is where you will provide information to dispute the charge and has 3 sections.
   a. Dispute status: Shows dispute as pending, submitted, etc.
   b. Attachments: This section lists the requirements, if any, for what documentation must be supplied by the user to support the dispute. The document must be of the file type JPG, PDF, GFI, or bitmap, and must meet the file size limit noted just below the Attachments title. To add a file, click on the Add File button.
   c. Comments: Comments must be provided to support the dispute. The system will not save the dispute without comments. The comments field is limited to 2,000 characters.

Find Chargeback Reversals

• Use the Find Reversals function to view reversal information for disputes that have resulted in a reversal of funds back to the vendor. Find Reversals will NOT show denied disputes or disputes that are still open. It will only show information for those disputes that have been resolved, and the retailer is either applying a split reversal or a 100% reversal.
• The Find Reversals screen will show information about the original charge disputed, the type of reversal, the date the reversal was applied, and any comments the retailer provided when the dispute was resolved.
• Access the Find Reversals screen by selecting the Find Reversals option from the Vendor Tools menu.
• Quickly search for reversals created during the prior calendar week by clicking on the Reversed Charges – Last Week link in the Quick Links menu. The Find Reversals page opens and the date fields are pre-populated with the dates from the prior week. Enter additional filter fields, if necessary, and click Search.

• Use the selection criteria at the top of the screen to narrow the search for Reversal records. Either key in a specific charge number (enter multiple charge numbers separated by commas), or use the different filters provided.
• Once selection criteria are entered, click the Search button at the bottom of the selection area. The system will respond by showing the list of reversals that meet your criteria.