Home Depot Dispute Process

Dispute Process at a Glance

1. New Dispute Month Opens on the 2^nd Wednesday of THD Fiscal Month
2. Vendors Dispute Violations
3. Dispute Period Ends for Vendors on the 2^nd Tuesday of THD Fiscal Month
4. Approve/Deny Period Opens
5. THD Approve/Deny Disputes
6. Dispute Period Ends for THD

*See The Home Depot’s Supplier Hub For Current Year’s Compliance Calendar for Exact Dates

Disputing Fines in The Home Depot’s Vendor Compliance Dashboard

• As a reminder, The Home Depot gives a 30 Day Dispute window that is determined by their Compliance Calendar that is listed for reference on THD’s Vendor Compliance Dashboard. THD will not email you in regards to when new fines are assessed.

1. Login to THD’s Vendor Compliance Dashboard mentioned above using the login information published on Netsuite’s Shared Login page.

2. To log Disputes, select Dispute Tool under Quick Links in the Rapid Deployment Center.

3. The Compliance Dispute Tool will display the past 12 fiscal months to review. You will see columns for the 4 categories THD will fine us for: Fill Rate, On Time, ASN Timeliness, and ASN Accuracy. (These will be the same categories seen in the Monthly Offset Details).

4. For the current fiscal month’s fines, you will see PENDING SUPPLIER next to the month and how many days remaining you have to Dispute the fines before THD’s dispute window closes. Select the month you want to view and click on it.

5. The Dispute Summary shows an overview of the Violation type and the Total Offsets Assessed for that month. Select the tab for the Violation that has a dollar amount assigned to it to begin Disputing. You could also change fiscal months from the drop-down box at the top if needed.

 6. The Compliance Dispute Tool offers the ability to dispute all of the individual POs listed in the Violation type or the ability to Dispute them individually. The BULK DISPUTE button will not highlight BULK DISPUTE until 2 or more POs have been selected for Dispute.

7. To Dispute Individually:

• Click the drop-down box under Dispute Reason for the PO you wish to Dispute.
• Select the reason that best matches the reason for the dispute.
• Place additional comments in the Supplier Comments
• Upload any attachments supporting the Dispute on the Add Attachments line for the PO you are disputing.
• Note: File Upload Restrictions : < 10 MB. Does not contain special characters. Accepted file formats : .csv, .xlsx, .xls, .doc, .docx, .ppt, .pptx, .txt, .pdf, .eml, .msg
• Once the POs you are Disputing have been appropriately filled out click EXPORT to submit your Dispute.

8. To Bulk Dispute Fines:

• Click the box next to all of the POs you wish to Bulk Dispute. Once selected Click the  BULK DISPUTE  button.
• The Bulk Dispute screen will appear and you will need to select a Dispute Reason, Upload Supporting Files and add any Comments before clicking Apply To Selected Lines.

• Once Completed, Click EXPORT to submit Disputes.

Reviewing Previous Fiscal Month’s Fines for Approval/Denial

• Remember: The Home Depot will not email you when Fines have been approved/denied for the previous fiscal month. Refer to THD’s Compliance Calendar in the Vendor Compliance Dashboard to determine when the previous fiscal month’s fines will be ready to review for approval/denial.

1. Login to the Vendor Compliance Dashboard and Select Dispute Tool as listed above.
2. Select the fiscal month you want to review for approval. Under status, the month should say
3. The Total Offsets Assessed dollar amount should correspond to the amount Disputed in Netsuite for each Violation Type.

4. To determine if fines have been reversed, look at the Final Offset Line. If the Line shows $0, then the fine has been successfully reversed. If the dollar amount matches the amount in the Total Offsets Assessed line, then the fine was not reversed. Use this information to either Approve or Reverse the fines in Netsuite.