1. Navigate to the ODFL website: https://www.odfl.com/us/en/home.html
2. Click Login
User Name: advantus1
Password: accounting
3. Click on Resources to generate the drop-down menu:
4. Select Invoices/Claims
5. Scroll down to File a Claim and click anywhere in the gray box:
6. Enter the PRO Number and click Next
7. Select the Shipper radio button in the Claimant Information header.
8. Select the Use Shipper Address radio button in the Contact Information section.
9. Use Compliance as the Claimant Contact Name
10. Enter the correct phone number and email address in the fields.
11. Select the Use Contact Address radio button in the Remit To Information section.
12. Click Next
13. Select the Claim Type from the drop down and enter the dollar amount.
14. Click on the Additional Documents you will submit with the claim.
15. Complete the Claim Detail Information section.
16. Click Next
17. Review the Claim Detail Information and click File a Claim.
18. On the confirmation page, click Upload Documents to submit accompanying documents.
19. Hit Submit.