Freight Claims – AAA Cooper

File a freight claim with AAA Cooper if a customer does not pay for an item because they didn’t receive the item or the item arrived damaged.

1. Go to http://www.aaacooper.com
   • Sign in
   • Type in PRO number (from the order)
   • View Images (option towards the bottom of the page)
   • Check the bottom next to the PRO number on the left of the page
   • View Selected
     • This will give you an image of all the documents for this shipment.
     • Print these documents to PDF and save.
2. Fill out the claim form at the attached link or at the bottom of this page: https://www.aaacooper.com/docs/default-source/default-document-library/claims/ACT_ClaimForm.pdf
3. Account number: 0142955
4. Ref Claimant #: the invoice number
5. *ACT Freight Bill #: Type in PRO number (from the order)
6. Company Name: Advantus Corp.
7. Mailing Address: 12276 San Jose Blvd STE 618, Jacksonville, FL 32223
8. Print Contact Name: List yourself and your information as the contact.
9. Choose the box for shortage or damage
10. List each item separately.
    • Enter the total quantity being claimed
    • Enter the Advantus item number
    • You DO NOT have to enter a serial number
    • Enter the item description from the invoice
    • Enter NEW
    • Get the weight from Macola
      • Inventory Management
      • View
      • Multiple Level Item History
    • To get the weight for each item, multiply the quantity by the amount of cartons that were missing/damaged. The weight can be found in the NS item page under Units and Dims
    • The amount is the total amount for that item. I.e.: if an item costs $10 and you are filing a claim for QTY 6, you will list 60.00 as the amount on the line for that item.
    • The TOTAL claim is the total amount you are requesting to be paid
11. List yourself and your information as the contact
12. Print the page so you can sign and date the form.
13. Get the invoice, packing list, and signed BOL from the outbound shipment record.
14. Email the signed form to cargoclaims@aaacooper.com
    • E-mail the form along with the invoice, the packing list, BOL, and the image of the delivery receipt if available

Email Example:

To: ‘CargoClaims@aaacooper.com’

Subject: Advantus Claim for PRO 898799986

Hi,

This delivery to our customer, SP Richards, was delivered damaged. The damage is listed on the delivery receipt. Please let me know if you need any further information to reimburse us the $82.74 for the damage.

• You will get a confirmation e-mail in the next 3 business days. If you don’t receive an e-mail with claim number, forward the original e-mail back to the claims e-mail address and ask for an update.

Create a new Freight Claim task in NS and log as completed:

https://5050497.app.netsuite.com/app/common/custom/custrecordentry.nl?rectype=675&id=26

Completed tasks will show up under the Custom tab. Use naming convention CM XXXX Freight Claim – Customer – $X.XX

Ex. CM 40072 Freight Claim – AMZFBM – $400