General Details
Customer Number(s): 06EDU
Orders Received: ☐ EDI ☒ Email ☐ Portal Import ☐ Fax
Ship From Location: 12th Street
Planned Ship Date: ☒ From Order Date* ☐ From Customer Ship Date*
☐ From Cancel Date* ☐ Day(s) of Week
☐ EDI Mapped Directly
*If “From” logic: ☒ Add 2 # days ☐ Subtract # days
Same Day Shipping: ☐ Yes Cutoff Time: Click or tap here to enter text. ☒ No
Ship Via: Advantus Routing Guide – Pallet or UPS Ground
Freight Code: Prepay and Add $1000
Order Processing Schedule: Orders Received On: No set day
Orders Released On: As soon as possible
Orders Shipped On: 2 days after release date
Customer Contacts: Click or tap here to enter text.
Damaged & Defective Terms: Customer will reach out and request RA/CM
Backorder/Partial Line Handling: Customer allows backorders. Verify with customer before shipping partial line.
Order Confirmation Requirements: N/A
Changes/Cancellations to PO: Any changes/cancellations will be communicated by the customer to Customer Service
Holiday Schedule/Requirements: Notify customer of upcoming closures by email.
Sales Order Processing
Approval Method: ☒ Auto ☐ Manual
Release Method: ☐ Auto ☒ Manual
Orders Must be Released together for pick jobs: ☐ Yes ☒ No
Validation Failure: Please list any common validation failure reasons and how to resolve.
UOM issues – review to see if pricing can be used to convert to correct UOM. If this cannot be done contact customer with correct UOM.
MOQ issues – contact customer with the required MOQ.
Pricing issues – review UOM to see if that needs to be updated to resolve pricing. If not, wait for PV Resolution instructions. If required, reach out to customer with updated pricing.
Customer Portal Process: If customer has portal, please detail when and how it is used in the order process.
N/A
Customer Specific Process: Please outline any unique processes performed for this customer by Advantus. (Examples: Optional fields valued with specific data,
Return Authorizations
Returns Allowed: ☒ Yes ☐ No
If so, please explain any existing customer specific details to the Return Authorization process.
Customer will reach out via email and will request a RA and/or CM.