Purpose: To outline how Customer Service should respond when they receive a Purchase Order from a customer in which the total value of the order is less than the Divisions’ required order minimum.
During the Customer Rationalization Project, the Advantus Divisions set order minimums that they want Customer purchase orders to comply with. A full-size version of the below Order Minimums and exceptions to the minimums can be found on the Advantus Wiki under the Customer Service Section.
When Customer Service receives a Purchase Order from a customer that has a total value that is less than the required minimum and does not meet any of the division exceptions, Customer Service will respond to the customer using the following verbiage/instructions.
Craft & Hobby Orders Below Order Minimum
The following verbiage is to be used when a customer sends Customer Service an order that falls outside of the designated order minimums:
Dear __________:
As we strive to provide you with the best service and maintain the high standards that define our company, we have implemented some important changes regarding our order requirements.
Effective 6/15/23 new order minimums went into effect. This step is necessary to ensure operational efficiency, streamline processes, and sustain the quality of service you have come to expect from us.
To continue ordering from us, we kindly request that you meet the minimum order requirements specified below:
- Minimum Order Quantities: Inner pack
- Minimum Order: $350
- Annual Minimum: $2,000 (credit cards) or $10,000 (payment terms)
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Thank you for your understanding and cooperation as we implement these changes. We look forward to serving you and providing you with exceptional products and services.
COP Orders Below Order Minimum
The following verbiage is to be used when a customer sends Customer Service an order that falls outside of the designated order minimums and does not meet the listed exceptions to the order minimum:
Dear [Customer’s Name],
We hope this email finds you well. We appreciate your recent order with us and your interest in our products. However, we regret to inform you that the total amount of your order is currently below our minimum requirement of $250.
Here are a couple of options for you to consider:
- Add More Items: You’re welcome to browse our selection of products and add more items to your order. This will not only meet the minimum order requirement but also allow you to explore additional products that might pique your interest.
- Order Online: Alternatively, you can visit our website here to place your order.
Thank you for your understanding and for considering these options. We value your business and look forward to providing you with exceptional service and products.
Floating Luxuries Below Order Minimums
The following verbiage is to be used when a customer sends Customer Service an order that falls outside of the designated order minimums:
Dear [Customer’s Name],
We hope this email finds you well. We appreciate your recent order with us and your interest in our products. However, we regret to inform you that the total amount of your order is currently below our minimum requirement of $250.
Here are a couple of options for you to consider:
- Add More Items: You’re welcome to browse our selection of products and add more items to your order. This will not only meet the minimum order requirement but also allow you to explore additional products that might pique your interest.
- Order Online: Alternatively, you can visit our website here to place your order.
Thank you for your understanding and for considering these options. We value your business and look forward to providing you with exceptional service and products.
Mercury Below Order Minimums
The following verbiage is to be used when a customer sends Customer Service an order that falls outside of the designated order minimums and does not meet the listed exceptions to the order minimum:
Dear [Customer’s Name],
We hope this email finds you well. We appreciate your recent order with us and your interest in our products. However, we regret to inform you that the total amount of your order is currently below our minimum requirement of $250/$500.
Here are a couple of options for you to consider:
- Add More Items: You’re welcome to browse our selection of products and add more items to your order. This will not only meet the minimum order requirement but also allow you to explore additional products that might pique your interest.
- Order Online: Alternatively, you can visit our website here to place your order.
Thank you for your understanding and for considering these options. We value your business and look forward to providing you with exceptional service and products.
Seward Below Order Minimums
The following verbiage is to be used when a customer sends Customer Service an order that falls outside of the designated order minimums and does not meet the listed exceptions to the order minimum:
Dear [Customer’s Name],
We hope this email finds you well. We appreciate your recent order with us and your interest in our products. However, we regret to inform you that the total amount of your order is currently below our minimum requirement of $250.
Here are a couple of options for you to consider:
- Add More Items: You’re welcome to browse our selection of products and add more items to your order. This will not only meet the minimum order requirement but also allow you to explore additional products that might pique your interest.
- Order Online: Alternatively, you can visit our website here to place your order.
Thank you for your understanding and for considering these options. We value your business and look forward to providing you with exceptional service and products.