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Username: jthompson@advantus.com Password: Advantus01!
Reports: Reports | Bazaarvoice Knowledge Base
https://portal.bazaarvoice.com/reports
TO PULL A REPORT TO SEE WHAT SKUS ARE ATTACHED TO OUR ACCOUNT THAT WE CAN RESPOND TO REVIEWS AND QUESTIONS:
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TO REVIEW AND RESPOND TO QUESTIONS AND REVIEWS:
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Below are the responses to use for questions/reviews.
- We are sorry that you were not satisfied with (whatever product). We would love to make it right – please contact our Customer Service department at info@advantus.com.
- We apologize that your experience with our product was disappointing. Please contact our customer service team at info@advantus.com, and we will work directly with you to resolve this issue in a way that leaves you satisfied. We are committed to learning from reviews like yours to continue improving our products and service.
- We are so sorry to hear that your thermometer is not working properly. Please reach out to us at info@advantus.com. We would be happy to replace this and make this right for you. Thank you.
- We never want to hear that a mirror is not working in the way that it should be, but we are here to help in any way possible. We’d love to speak with you further. Please contact us at your earliest convenience at info@advantus.com.
Adding products/ Brand names to our catalog:
“Can you please add the following products to our catalog under the Thinkspace beauty brand:
https://www.samsclub.com/p/thinkspace-beauty-rotating-beauty-case/P03014202?xid=plp_product_7 “
You need to provide them the brand name and the link to the product. They will send you back an email if it went through with adding the product or if there was an error. If it is a brand name error, then you need to work with the retailer to get the correct brand name added to the backend. Our products are linked on their brand name.
