General Details
Customer Number(s): 46AEO
Orders Received: ☐ EDI ☐ Email ☒ Portal Import ☐ Fax
Ship From Location:
Planned Ship Date: ☐ From Order Date* ☒ From Customer Ship Date*
☐ From Cancel Date* ☐ Day(s) of Week
☐ EDI Mapped Directly
*If “From” logic: ☐ Add # days ☒ Subtract -10 # days
Same Day Shipping: ☐ Yes Cutoff Time: N/A ☒ No
Ship Via: Customer Routing Guide
Freight Code: Free Freight
Order Processing Schedule: Orders Received On: 1-4 orders a year
Orders Released On: See the Customer Specific Process section
Orders Shipped On: See the Customer Specific Process section
Customer Contacts: Sales Rep: Ben Killberg benk@diversemail.com
Damaged & Defective Terms: Customer will reach out once the goods are received and advise if any damaged items. If packed poorly, we will split or pass along the charge to Expeditors. Chargebacks can occur
Backorder/Partial Line Handling: Email Customer Contact ASAP to advise if short or OOS
Order Confirmation Requirements: Email Customer Contact confirming PO
Changes/Cancellations to PO: Email Customer Contact
Holiday Schedule/Requirements: Email Customer Contact prior to shipment
Sales Order Processing
Approval Method: ☐ Auto ☒ Manual
Release Method: ☐ Auto ☒ Manual
Release Email Required: ☐ Yes ☒ No
Orders Must be Released together for pick jobs: ☒ Yes ☐ No
Validation Failure: Please list any common validation failure reasons and how to resolve.
Out of case pack quantity can arise if not initially caught – reach out to Customer Contact with options to round up or down on quantity
Customer Portal Process: If customer has portal, please detail when and how it is used in the order process.
https://tssprd.ae.com/TSS_PRD/
Customer Specific Process: Please outline any unique processes performed for this customer by Advantus. (Examples: Optional fields valued with specific data,
1. Art 101 receives order notification and views in Vendor Portal
2. Art 101 enters PO into NS and release to 3PL
3. Art 101 emails 3PL shipping instructions
4. 3PL provides Art 101 with Carton dimensions, Tare Weight (weight of empty masters), and total carton count
5. Art 101 generates Shipping Labels in Vendor Portal and emails the PDF to 3PL
6. Then, once the order is built, Art 101 will generate the Packing Lists in Vendor Portal and email to 3PL
7. 3PL reaches out to DomesticVendorRouting@AE.com for routing
8. Once the order ships, Art 101 generates Commercial Invoice on Vendor Portal for payment processing”
Fulfillment Notice Errors
Usually an error for “Matched, Pending SO Valid Ship Via”
1. Under the Fulfillment Notice Errors to Resolve section in the Dashbboard, Right click on the Eye/View icon and open in second tab
2. View the carrier in the Fulfillment Notice
3. Go to the SO and click “”Edit””
4. Enter in the assigned carrier under “”Ship Via”” in the Shipping Information tab
5. Then under the Rating & Routing tab
Change the Routing Status to “”Confirmed””
– Enter Pickup Date
– Enter Appt Time
– Enter Pickup Date Reason as Customer update
– add the ARN # (go to Shipments tab in Vendor Central and find PO to locate ARN#) to the “”Customer Load Number””
6. Save
7. If a Fulfillment Notice Error and after you’ve made the above changes to the PO, click “”Queue for Retry””
This customer is slightly different than most domestic customers in the sense that they require you to build the order FIRST, enter it in their portal, and then the customer will provide you with Carton Labels and Packing List (download via portal).
Return Authorizations
Returns Allowed: ☐ Yes ☒ No
If so, please explain any existing customer specific details to the Return Authorization process.
Credit can be applied.