General Details
Customer Number(s): 44AMAZA
Orders Received: ☒ EDI ☐ Email ☐ Portal Import ☐ Fax
Ship From Location: Expeditors – Flower Mound, TX
Planned Ship Date: ☐ From Order Date* ☒ From Customer Ship Date*
☐ From Cancel Date* ☐ Day(s) of Week
☐ EDI Mapped Directly
*If “From” logic: ☐ Add # days ☒ Subtract -2 # days
Same Day Shipping: ☐ Yes Cutoff Time: N/A ☒ No
Ship Via: Customer Routing Guide
Freight Code: Collect
Order Processing Schedule: Orders Received On: Orders received on Mondays
Orders Released On: Same day
Orders Shipped On: Ship window is Tuesday to Friday the same week.
Customer Contacts: Sales Reps: Larry Culp larryc@smicksales.com Wendy Brown wbrown@smicksales.com
Damaged & Defective Terms: Chargebacks for damaged goods can occur – will receive Chargeback email and can dispute in Vendor Central
Backorder/Partial Line Handling: Before approval in Vendor Central: select from dropdown that the line is Cancelled: Out of Stock
Order Confirmation Requirements: Must approve orders in Vendor Central
Changes/Cancellations to PO: If NOT yet approved in Vendor Central: revise quantities and ship dates under Confirm New POs If already approved or passed ship date: Must create a case in Vendor Central
Holiday Schedule/Requirements: Must enter in Vendor Central
Sales Order Processing
Approval Method: ☐ Auto ☒ Manual
Release Method: ☐ Auto ☒ Manual
Release Email Required: ☒ Yes ☐ No
Orders Must be Released together for pick jobs: ☒ Yes ☐ No
Validation Failure: Please list any common validation failure reasons and how to resolve.
Out of case pack quantity can arise if not initially caught – revise Expected Quantity in Vendor Central and double check that the correct case pack is in Vendor Central.
Customer Portal Process: If customer has portal, please detail when and how it is used in the order process.
Vendor Central – approve orders, review and dispute chargebacks, find ARN
Customer Specific Process: Please outline any unique processes performed for this customer by Advantus. (Examples: Optional fields valued with specific data,
1. Art 101 receives order into NS
2. Art 101 logs into Vendor Central and reviews New Unconfirmed POs
3. Art 101 revises and/or accepts quantities
4. If any changes or removal of line items, Art 101 manually updates the orders in NS
5. NS allocates and validates POs
6. Art 101 manually releases POs to 3PL
7. Art 101 emails 3PL to advise if the orders are non-pallet (DMCAA) or Pallet (DMCDG) – this essentially tells the 3PL how to ship the order. If it is non-pallet (DMCAA) they will have to affix carton labels to each Master. If it is a Pallet (DMCDG) order, then the 3PL will have to only affix Pallet labels. This information will be found in Vendor Central
8. Once the order ships, Art 101 revises the PO
– update the “”Ship Via”” to reflect the assigned carrier for PO
– Under the Rating & Routing tab, change the Routing Status to “”Confirmed””
– Enter Pickup Date
– Enter Appt Time
– Enter Pickup Date Reason as Customer update
– add the ARN # (go to Shipments tab in Vendor Central and find PO to locate ARN#) to the “”Customer Load Number””
9. Save
10. If a Fulfillment Notice Error and after you’ve made the above changes to the PO, click “”Queue for Retry”
Fulfillment Notie Errors
Usually an error for “”Matched, Pending SO Valid Ship Via”
1. Under the Fulfillment Notice Errors to Resolve section in the Dashbboard, Right click on the Eye/View icon and open in second tab
2. View the carrier in the Fulfillment Notice
3. Go to the SO and click “”Edit””
4. Enter in the assigned carrier under “”Ship Via”” in the Shipping Information tab
5. Then under the Rating & Routing tab
hange the Routing Status to “”Confirmed””
– Enter Pickup Date
– Enter Appt Time
– Enter Pickup Date Reason as Customer update
– add the ARN # (go to Shipments tab in Vendor Central and find PO to locate ARN#) to the “”Customer Load Number””
6. Save
7. If a Fulfillment Notice Error and after you’ve made the above changes to the PO, click “”Queue for Retry””
Return Authorizations
Returns Allowed: ☐ Yes ☒ No
If so, please explain any existing customer specific details to the Return Authorization process.
N/A