123Stores (34GCI)

Orders are integrated through NetSuite under account 34GCI.

COP Items- Ship through NetSuite from the ECM location.

MRC/SWD Items- Ship through NetSuite from the appropriate locations. (MRC- SHW, SWD- PBG)

Order Processing

• All orders will be integrated via EDI and are auto-approve and auto-release. If all goes as expected, most orders will be processed without any intervention/action from Customer Service.
• Ensure there are no price variances.
• Once Approved, the order validation will run in NetSuite.  If it fails, you will be able to see the reasoning why.
• Marketing will note the action to take within NetSuite.
• If it’s noted to “Enforce System Price,” communicate the price variance to 123Stores:
  • Michael Kaden – michael.kaden@123stores.com
  • Follow up with Marketing on any discrepancies and take action on any price change edits to the Sales Order
• Ship Date- Orders will be integrated with the ship date requested on the PO.  Release the order to ship on this date.
  • If the order is received before 9:00am, it will ship same-day.
  • If the order is received after 9:00am, it will ship next-day.
• Shipping- 123Stores provides a link to create a shipping label at the time of shipment.  Because of this, orders will be released as ‘CPL, F’ and Shipping will create the label prior to shipment.

Cancellations

• 123Stores supports a “Fill or Kill” policy for vendor cancellations.  Orders that cannot be fulfilled due to a lack of inventory should be canceled as soon as possible and no later than the Cancel Date on the PO.
• 123Stores/Customer initiated cancellations may occasionally occur due to buyer’s remorse, fraud or other reasons.  When this occurs, we want to stop these orders from shipping when possible.  If we are unable to comply with a cancellation request, we must notify 123Stores and confirm the order with tracking within 1 business day.
• Cancellations/late shipment notices will come in via email to info@advantus.com with links to the portal which will be forwarded to the Customer Service rep:
  • Cancellations: check if the SO is able to be placed on Hold in NetSuite (hold button available/unavailable) – if possible, place on Hold, then Close the SO. If the button is grayed-out, the SO is too far along in the release process and will be unable to be cancelled.
    • Verify on the portal whether the PO could be cancelled or whether it will ship
  • Late shipments: sometimes an order will not go out on the scheduled day, and 123Stores will ask to confirm shipment or cancel the order (if it cannot ship on time, the PO should be cancelled). Check the SO in NetSuite to confirm shipment and select the appropriate action in the portal.

Returns

• Customers are allowed to return products within 30 days of the date of delivery, per Amazon guidelines.
• When possible, 123Stores will work to find a replacement part if it’s a viable solution.  These will be sent out prepaid by Advantus.
• To keep the process simple and hassle free for the customer, they will process a new PO with us and a refund will be requested for the return.  Once the original product is returned to the partner, a credit is issued to 123Stores.
• If the customer has pre-determined that he/she wants a refund, then a refund is requested without placing a replacement order.
• Amazon will issue a prepaid label to the customer to ship the product back to Advantus and 123Stores will notify us once the return has been initiated.