123 Stores (34GCI)

Account- 34GCI

• Orders are integrated through both NetSuite and Macola under account 34GCI.
• COP Items- Ship through NetSuite from the ECM location.
• MRC/SWD Items- Ship through Macola from the appropriate locations. (MRC- SHW, SWD- PBG)

Order Processing

• All orders will be integrated via EDI.
• Ensure there are no price variances.
• Macola- Check the EDI Price Discrepancy Log.
• NetSuite- Once Approved, the order validation will run. If it fails, you will be able to see the reasoning why.
• Communicate any pricing discrepancies with Marketing.
• Ship Date- Orders will be integrated with the ship date requested on the PO. Release the order to ship on this date.
• Shipping- 123Stores provides a link to create a shipping label at the time of shipment. Because of this, orders will be released as ‘CPL, F’ and Shipping will create the label prior to shipment.

Cancellations

• 123Stores supports a “Fill or Kill” policy for vendor cancellations. Orders that cannot be fulfilled due to a lack of inventory should be canceled as soon as possible and no later than the Cancel Date on the PO.
• 123Stores/Customer initiated cancellations may occasionally occur due to buyer’s remorse, fraud or other reasons. When this occurs, we want to stop these orders from shipping when possible.  If we are unable to comply with a cancellation request, we must notify 123Stores and confirm the order with tracking within 1 business day.

Returns

• Customers are allowed to return products within 30 days of the date of delivery, as per Amazon guidelines.
• When possible, 123Stores will work to find a replacement part if it’s a viable solution. These will be sent out prepaid by Advantus.
• To keep the process simple and hassle free for the customer, they will process a new PO with us and a refund will be requested for the return. Once the original product is returned to the partner, a credit is issued to 123Stores.
• If the customer has pre-determined that he/she wants a refund, then a refund is requested without placing a replacement order.
• Amazon will issue a prepaid label to the customer to ship the product back to Advantus and 123Stores will notify us once the return has been initiated.