General Details
Customer Number(s): 02LOWES
Orders Received: ☒ EDI ☐ Email ☐ Portal Import ☐ Fax
Ship From Location: 12th
Planned Ship Date: ☐ From Order Date* ☒ From Customer Ship Date*
☐ From Cancel Date* ☐ Day(s) of Week
☐ EDI Mapped Directly
*If “From” logic: ☒ Add 0 # days ☐ Subtract # days
Same Day Shipping: N/A
Ship Via: Customer Routing Guide
Freight Code: Collect
Order Processing Schedule:
Orders Received On: Thursday
Orders Released On: Thursday
Orders Shipped On: Following Thursday
Customer Contacts: Tiffany Kindschy
Damaged & Defective Terms: N/A
Backorder/Partial Line Handling: Does not accept BO. Reach out to Tiffany if orders aren’t filled
Order Confirmation Requirements: None
Changes/Cancellations to PO: N/A
Holiday Schedule/Requirements: N/A
Sales Order Processing
Approval Method: ☒ Auto ☐ Manual
Release Method: ☐ Auto ☒ Manual
Release Email Required: ☒ Yes ☐ No
Orders Must be Released together for pick jobs: ☒ Yes ☐ No
Validation Failure: Please list any common validation failure reasons and how to resolve.
N/A
Customer Portal Process: If customer has portal, please detail when and how it is used in the order process.
N/A
Customer Specific Process: Please outline any unique processes performed for this customer by Advantus. (Examples: Optional fields valued with specific data,
Every Thursday morning, access customer record. In the middle of the page, click on the Open SO Lines Only tab. Export to Excel. Delete any lines that are already released or do not have a PSD one week from current day. Share the excel workbook in an email to Tiffany letting her know the lines are full and the orders will be released.
Return Authorizations
Returns Allowed: ☐ Yes ☐ No
If so, please explain any existing customer specific details to the Return Authorization process.