General Details
Customer Number(s): 01STLVICRTL
Orders Received: ☒ EDI ☐ Email ☐ Portal Import ☐ Fax
Ship From Location: 12th St
Planned Ship Date: ☐ From Order Date* ☐ From Customer Ship Date*
☐ From Cancel Date* ☐ Day(s) of Week
☒ EDI Mapped Directly
*If “From” logic: ☐ Add # days ☐ Subtract # days
Same Day Shipping: ☐ Yes Cutoff Time: N/A ☒ No
Ship Via: Customer Routing guide
Freight Code: Collect
Order Processing Schedule: Orders Received On: Every Other Friday
Orders Released On: The date they arrive
Orders Shipped On: The following Thursday
Customer Contacts: Brandy Bottin <bbottin@advantus.com>
Damaged & Defective Terms: N/A
Backorder/Partial Line Handling: No backorders or partials. Reach out to Brandy Bottin if there are any backordered or unfilled lines
Order Confirmation Requirements: N/A
Changes/Cancellations to PO: 860’s will be issued
Holiday Schedule/Requirements:N/A
Sales Order Processing
Approval Method: ☒ Auto ☐ Manual
Release Method: ☐ Auto ☒ Manual
Release Email Required: ☐ Yes ☒ No
Orders Must be Released together for pick jobs: ☒ Yes ☐ No
Validation Failure: Please list any common validation failure reasons and how to resolve.
If there are validation issues or items ordered out of multiple advise Brandy and she will reach out to Staples to have an 860 issued
Customer Portal Process: If customer has portal, please detail when and how it is used in the order process.
N/A
Customer Specific Process: Please outline any unique processes performed for this customer by Advantus. (Examples: Optional fields valued with specific data,
Orders come in every other Friday. To be released either that Friday or the following Monday. They typically will arrive with a ship date of either the following Thursday or Friday.
Go to the Sales Order Manager and look for orders on hold for 01STLVICRTL. There should be 4 orders on hold.
Check to make sure that they are all fully allocated and passed validation.
If there are any partially allocated orders, price variances, or items ordered out of multiple let Brandy Bottin know, and she will reach out to Staples.
Staples will advise how they would like to proceed with the orders and may issue 860’s to adjust the orders.
There may be situations where inventory may need to be transferred from reservation to the orders. If this is the case, contact Kathleen Hancock and she will be able to reallocate the inventory.
There may also be times where the inventory is at the ECom building and needs to be transferred to 12th St. In these cases, put the order that needs the transfer on hold with “Future Allocation” as the reason and put in the hold notes “Hold for Transfer.” After this, reach out to the respective warehouses and CC Lorenzo Jackson to inform them of the transfer request.
Once the orders are ready, use the sales order manager to release them.
Return Authorizations
Returns Allowed: ☐ Yes ☒ No
If so, please explain any existing customer specific details to the Return Authorization process.
N/A