General Details
Customer Number(s): 01ODVWVIC
Orders Received: ☒ EDI ☐ Email ☐ Portal Import ☐ Fax
Ship From Location: 12th street: E-Com Building
Planned Ship Date: ☒ From Order Date* ☐ From Customer Ship Date*
☐ From Cancel Date* ☐ Day(s) of Week
☐ EDI Mapped Directly
*If “From” logic: ☒ Add 2 # days ☐ Subtract # days
Same Day Shipping: ☐ Yes Cutoff Time: Click or tap here to enter text. ☒ No
Ship Via: UPS Ground (UPSN)
Freight Code: Third Party Billing
Order Processing Schedule: Orders Received On: N/A
Orders Released On: N/A
Orders Shipped On: N/A
Customer Contacts: Angela Fain – Angela.Fain@OfficeDepot.com
Damaged & Defective Terms: No
Backorder/Partial Line Handling: Contact Angela
Order Confirmation Requirements: N/A
Changes/Cancellations to PO: N/A
Holiday Schedule/Requirements: N/A
Sales Order Processing
Approval Method: ☒ Auto ☐ Manual
Release Method: ☒ Auto ☐ Manual
Release Email Required: ☐ Yes ☒ No
Orders Must be Released together for pick jobs: ☐ Yes ☒ No
Validation Failure: Please list any common validation failure reasons and how to resolve.
N/A
Customer Portal Process: If customer has portal, please detail when and how it is used in the order process.
N/A
Customer Specific Process: Please outline any unique processes performed for this customer by Advantus. (Examples: Optional fields valued with specific data,
N/A
Return Authorizations
Returns Allowed: ☐ Yes ☐ No
If so, please explain any existing customer specific details to the Return Authorization process.
N/A.
Process
- Orders come through EDI so check each order range to see if new orders have been received.
- As long as the order passes validation and inventory is on hand, the order(s) will be auto-released.
- If there are validation-related issues, (pricing, address) work with Angela if necessary.
- There should not be exclusivity or out of multiple issues.
- For address issues, go through our internal process of seeing if we can verify internally before reaching out to Angela. (FedEx address check, Google)
- If inventory does not fill, check to see if there is inventory at the 12th Street location that can be moved. If there is, 12th Street should have it moved to the E-Com location without us needing to request anything.
- If inventory has not been moved in time to meet their ship date, please notify your supervisor.