Continuous Improvement

Assists divisions and departments in the acquisition process. Perform data collection and analysis throughout the process. They also serve as a liaison between Advantus and the seller to oversee the acquisition process.

Divisions and departments identify cross-functional processes that need streamlining or updating. Those processes are submitted to Continuous Improvement for review. If revisions are needed, CI will work with the divisions and departments involved to finalize an efficient, updated process.

Responsible for the administration of the customer fine process, the vendor compliance process and the new customer onboarding process.

Maintains the key performance indicator, Perfect Order Index. The POI strongly predicts customer satisfaction, and serves as a barometer of how well a company is fulfilling expectations.

Assesses our products to ensure it meets all customer and regulatory requirements. This includes Product Testing, PO Inspections, Regulations, Product Permits and Certifications, obtaining Quotes, and approving Invoices.

Ensures Advantus meets expectations as outlined in customer vendor manuals. The vendor compliance function works to reduce spend and ensures that all processes go smoothly between the order and the payment.