General Details
Customer Number(s): 44JCP
Orders Received: ☒ EDI ☐ Email ☐ Portal Import ☐ Fax
Ship From Location: Expeditors – Flower Mound, TX
Planned Ship Date: ☐ From Order Date* ☒ From Customer Ship Date*
☐ From Cancel Date* ☐ Day(s) of Week
☐ EDI Mapped Directly
*If “From” logic: ☒ Add 0 # days ☐ Subtract # days
Same Day Shipping: ☒ Yes Cutoff Time: 12 pm CST ☐ No
Ship Via: UPS Ground
Freight Code: Third Party Billing
Order Processing Schedule: Orders Received On: Order received daily.
Orders Released On: Automatically released unless Validation Failure
Orders Shipped On: Before 12pm CST, same day; After 12pm CST, next day.
Customer Contacts: DVS ISSUES dropshiphelp-sm@jcp.com schelp-sm@jcp.com CLOSURES lisaw@diversemail.com
Damaged & Defective Terms: N/A
Backorder/Partial Line Handling: If one line cannot be fulfilled, you can reach out to Customer Contact and they will contact customer
Order Confirmation Requirements: Automatically processed in NS
Changes/Cancellations to PO: Email Customer Contact to cancel and explain the cancellation
Holiday Schedule/Requirements: Email Closure Contact once received 3PL closure list for the year and email whenever there is a delay in order processing/unexpected closures. Expected to ship on Black Friday.
Sales Order Processing
Approval Method: ☒ Auto ☐ Manual
Release Method: ☒ Auto ☐ Manual
Release Email Required: ☐ Yes ☒ No
Orders Must be Released together for pick jobs: ☐ Yes ☒ No
Validation Failure: Please list any common validation failure reasons and how to resolve.
Address issues can occur (especially during Q4)- if you cannot verify the address yourself, reach out to Customer Contacts and they will contact the customer directly
Customer Portal Process: If customer has portal, please detail when and how it is used in the order process.
CommerceHub/Rithum – Used to confirm Cancellations and view Late Orders
Customer Specific Process: Please outline any unique processes performed for this customer by Advantus. (Examples: Optional fields valued with specific data,
Sometimes our 3PL will mistype or forget to enter in the Tracking # – you will have to reach out to DFW-FlowerMound@Expeditors to have them provide you with tracking (if not found / accurate in the Daily Shipping Report). You will have to update the Fulfillment Notice and add the Tracking #. Hit “Queue for Retry” and the order should update.
This customer is rather automated, so very little interaction is needed, if any. During Q4, Address Validation errors will be common. Kindly email Customer Contact to verify the address. If no response from Customer Contact within 5 business days, you can cancel the order in BOTH CommerceHub/Rithum and NS.
Return Authorizations
Returns Allowed: ☐ Yes ☒ No
If so, please explain any existing customer specific details to the Return Authorization process.
N/A