APPLICABLE FOR:
- 44COS – Costco.com
- 44JCP – JCPenney.com
- 44STCOM – Staples.com
- 44STADV – Staples Advantage
If cancelled by customer: Will receive an email from filealert@commercehub.com with the Subject field as “Request for order cancellation from [insert customer name here]” with a txt attachment, of which you can find the PO #.
- Log into CommerceHub/Rithum
- Access the Art 101 USA Ltd profile (you will be prompted after login to select which profile)
- Search PO # in search field and click “Go”
- On the righthand side of the order, there is an Action dropdown list – select “Reject” and hit “Go”
- Enter in the cancel quantity and the reason (if cancelled by customer – select “Cancelled by Merchant Request.” If cancelled due to OOS, select “Item Out of Stock”)
- Click “Submit”
If the order has NOT been released to the warehouse:
- Go to Netsuite and search PO in search field
- Click on “Close” and enter the reason why if cancelled by customer – select “Cancelled by Retailer Request.” If cancelled due to OOS, select “Item Out of Stock”)
The order is now closed in CommerceHub/Rithum and NetSuite
If the order HAS ALREADY been released to the warehouse:
- Email warehouse to cancel the order and wait for them to confirm back it has been cancelled on their end
- Go to NetSuite and search the PO in the search field
- Click “Edit” and go to the Admin Tab
- On the righthand side of the screen, UNCHECK “EDI 940/850 Sent”
- Hit “Save”
- Click on “Close” and enter the reason why if cancelled by customer – select “Cancelled by Retailer Request.” If cancelled due to OOS, select “Item Out of Stock”)
The order is now closed in CommerceHub/Rithum and NetSuite