Marine Corps Exchange Dispute Process

Create and Research Disputes

Begin the dispute entry process in one of two ways:

1. Click the Create Disputes link in the Vendor Tools menu.
2. Click the Create link from the Find Charges inquiry screen.

Using the Create Disputes link from the Vendor Tools menu opens the Create Disputes entry screen. Enter a charge number in the Charge Num field and click the Search link.

The system will check to make sure that the charge has not already been reversed, and that there is no dispute currently open (created or resolved) for the charge. If both are true, the system will respond with the Create Disputes screen on the next page.

If the system finds no open package for the charge and the charge has not already been reversed, the Create Disputes screen will display. The screen is split into 2 sections:

1. Charge Info– This section shows information about the charge.
2. Dispute Details– This section is where the user will provide information to dispute the charge and has 3 subsections:
   1. Dispute status
   2. Attachments: This section lists the requirements, if any, for what documentation must be supplied by the user to support the dispute. The document must be of the file type JPG, GIF, bitmap or PDF, and must meet the file size limit noted just below the Attachments title. To add a file, click on the Add File button.
   3. Comments: Comment must be provided to support the dispute. The system will not save the dispute without comments. The comments field is limited to 2,000 characters.

Finding Reversals

Use the Find Reversals function to view reversal information for the disputes that have resulted in a reversal of funds back to the vendor. Find Reversals will NOT show denied disputes or disputes that are still open. It will only show information for those disputes that have been resolved, and the retailer is either applying a split reversal or a 100% reversal.

The Find Reversals screen will show the information about the original charge disputed, the type of reversal, the date the reversal was applied, and any other comments the retailer provided when the dispute was resolved.

Access the Find Reversals screen by selecting the Find Reversals option from the Vendor Tools menu. The application opens the Find Reversals Page.

Quickly search for reversals created during the prior calendar week by clicking on the Reversed Charges – Last Week link in the Quick Links menu. The Find Reversals page opens and the date fields are pre-populated with the dates from the prior week. Enter additional filer fields, if necessary. Click Search to continue.