General Details
Customer Number(s): 46MICW
Orders Received: ☒ EDI ☐ Email ☐ Portal Import ☐ Fax
Ship From Location: Shawland H-I
Planned Ship Date: ☐ From Order Date* ☒ From Customer Ship Date*
☐ From Cancel Date* ☐ Day(s) of Week
☐ EDI Mapped Directly
*If “From” logic: ☐ Add # days ☐ Subtract # days
Same Day Shipping: ☐ Yes Cutoff Time: N/A ☒ No
Ship Via: Customer Routing Guide
Freight Code: Collect
Order Processing Schedule: Orders Received On: Any day
Orders Released On: Any day
Orders Shipped On: Any day
Customer Contacts: Charlene Wilkins (cwilkins@wyla.com) & Emily Gotthelf (egotthelf@advantus.com) communicate with customer
Damaged & Defective Terms: N/A
Backorder/Partial Line Handling: No backorders
Order Confirmation Requirements: Confirmation handled by Charlene/Emily after Wyla team reviews the Order Verification spreadsheet (CS order issues process)
Changes/Cancellations to PO: N/A
Holiday Schedule/Requirements: N/A
Sales Order Processing
Approval Method: ☐ Auto ☒ Manual
Release Method: ☐ Auto ☒ Manual
Release Email Required: ☐ Yes No
Orders Must be Released together for pick jobs: ☒ Yes ☐ No
Validation Failure: Please list any common validation failure reasons and how to resolve.
Address validation failure is common (override since it’s the same DC each time)
Customer Portal Process: If customer has portal, please detail when and how it is used in the order process.
N/A
Customer Specific Process: Please outline any unique processes performed for this customer by Advantus. (Examples: Optional fields valued with specific data,
CS completes the Order Verification template after orders are received via EDI to determine quantities on hand and any current reservations. Emily and Charlene review and advise of any changes to make before the order is approved in NetSuite. See additional Customer Account Notes document.
Return Authorizations
Returns Allowed: ☐ Yes ☒ No
If so, please explain any existing customer specific details to the Return Authorization process.
N/A