General Details
Customer Number(s): 44AMAZ/44AMCA
Orders Received: ☒ EDI ☐ Email ☐ Portal Import ☐ Fax
Ship From Location: Shawland H-I
Planned Ship Date: ☐ From Order Date* X From Customer Ship Date*
☐ From Cancel Date* ☐ Day(s) of Week
☐ EDI Mapped Directly
*If “From” logic: ☐ Add # days ☒ Subtract 1 # days
Same Day Shipping: No
Ship Via: Customer Routing Guide-Parcel
Freight Code: Third Party Billing
Order Processing Schedule:
Orders Received On: Typically Mon-Wed, though sometimes Thursday and Friday as well
Orders Released On: Orders released 3 days before the CSD
Orders Shipped On: Customer Ship Date
Customer Contacts: Brandy Bottin
Damaged & Defective Terms: Yes
Backorder/Partial Line Handling: BO lines are closed in NS and portal
Order Confirmation Requirements: NA
Changes/Cancellations to PO: All cancelled line items must be cancelled in portal within 24 hrs. of order processing
Holiday Schedule/Requirements: None
Sales Order Processing
Approval Method: ☐ Auto ☒ Manual
Release Method: ☐ Auto ☒ Manual
Release Email Required: ☒ Yes ☐ No
Orders Must be Released together for pick jobs: ☒ Yes ☐ No
Validation Failure: Please list any common validation failure reasons and how to resolve.
Restricted item, out of multiples, PV, BO
Once order is approved, close any lines that are BO, restricted, or out of multiples. If PV comes back to enforce system price, close the line. Make sure to close the lines in the portal as well
Customer Portal Process: If customer has portal, please detail when and how it is used in the order process.
44AMAZ: https://vendorcentral.amazon.com
44AMCA : https://vendorcentral.amazon.ca
Once in the portal, go to orders>purchase orders. Search for the PO you wish to work on. Open the items that need to be closed. For BO item, choose canceled: not enough stock, for restricted items choose obsolete, for all other failures, choose canceled: invalid product info. If there are obsolete items that auto canceled in NS, be sure to close those lines in the order on the portal as well choosing obsolete as the reason.
Customer Specific Process: Please outline any unique processes performed for this customer by Advantus. (Examples: Optional fields valued with specific data,
Once orders are passed and full, release orders set to ship with a CSD 3 days from present. From SOM, export to excel. Delete lines A-B, F-I, G-I, J-L, L-O
Line items canceled email: sometimes an email comes in saying line items have been canceled. Pull up PO in NS. If items have already shipped, nothing needs to be done. If the order has not shipped yet, cancel the items to match what Amazon expects
Return Authorizations
Returns Allowed: ☐ Yes ☒ No
If so, please explain any existing customer specific details to the Return Authorization process.