Main Contact(s):
William Frandsen <wfrandsen@advantus.com>
Pavithra Ganesan <Pavithra.Ganesan@staples.com>
Account is Manual Approve/Manual Release
- Ships from: Shawland
- Orders come through EDI – Generally Friday (one or twice a month)
- Order ship via: Prepay and Add under $1,000 / Free Freight over $1,000
- Ship Date Logic/Shipping Schedule: 2 days from Order Date
- D&D Policy: N/A
- Release Email Required: No
Process
- Release the order if minimum has been met and there are no issues for the Customer Ship date (CSD).
Troubleshooting
- Orders that do not meet freight minimum we must contact Staples to see how they would like to proceed.
- If they want to ship without meeting their free freight minimum (almost never happens) We would either switch the order to ADV Routing Guide Pallet (pallet) or FedEx Ground (parcel).
- They usually will cancel or update their order to meet the free freight minimum.
- Orders generally arrive on Friday to ship Monday. Ship the orders next business day regardless.
- Any pricing issues, please contact Tom Pomatto <tpomatto@advantus.com>