When you receive a Glitter Rack request (typically via email from Customer Service or Sales team). Respond directly to the Walmart store contact, (remove Customer Service info from the email) and CC: CH-Marketing@Advantus.com, with the following questions:
- Is this for a new store opening or a replacement rack due to damage or loss?
- What is the Walmart Store #?
- What address should we ship the replacement rack? (Note we cannot ship to a PO Box)
- To whose attention should we direct the shipment?
If the customer states it’s for a new store opening, send them the filled rack SUL58923 3-Tier Rack and Contents 97 PC
If it’s for a replacement rack, send the empty rack SUL56496 Empty WM 3 Tier Rack
Once you receive all of the necessary information, enter a Sample Order:
*Customer Number – 200SAM
*PO # – put Walmart and the store # you’re shipping it to
*Ship Date – the date will be two days out
*Notes (Internal) – put SUL glitter rack for WM store
*Location – it will default to 12th St E-Comm, this is incorrect. Change it to 12th Street
*Ship To – enter the address provided by the Walmart associate
*Freight Pay Code – Free Freight
*Ship Via – UPS Ground (UPSN)
*PO Unit Price is always $0.00
*Tax Code – Not Taxable
*Save the order
Email the Customer back stating their order has been submitted, and you’ll send tracking information once it’s provided. Always CC CH-Marketing@Advantus.com.
Then, send an email to customerservice@advantus.com asking them to please release the Sample Order, and advise them this is a SUL glitter rack for a WM store.
Set a reminder on your Outlook calendar for the Sample Order ship date. On the ship date, pull up the SO to obtain the tracking information. Email back the Customer, and CH-Marketing@Advantus.com, letting them know their order has shipped, and what the UPS tracking number is.
NOTE: IF A CUSTOMER SPECIFICALLY ASK FOR THE GLITER TUBES RACK, ADVISE THEM THEY HAVE BEEN DISCONTINUED AND WE NO LONGER HAVE THOSE RACKS