Setup
- New customer onboarding and document assignment/management
- Responsibile Department: Continuous Improvement
- Email for issues: compliance@advantus.com
- Document creation
- Responsibile Department: IT
- Email for issues: itsupport@advantus.com
Issue Resolution
- Missing vendor documents or FCR
- Correction: email dipurchasing@advantus.com
- Incorrect vendor documents
- Correction: email dipurchasing@advantus.com
- Formatting or missing fields
- Correction: Select Refresh IF Item Data button on the Item Fulfillment
- Additional issues resolution: email itsupport@advantus.com
- Manufacture details missing
- Correction: Select Refresh IF Item Data button on the Item Fulfillment
- Additional issues resolution: email the Product Specialist on item record
- Click any item on the fulfillment
- Item details or SKUs missing
- Correction: Select Refresh IF Item Data button on the Item Fulfillment
- Additional issues resolution: email Sales Admin on customer record
- Click any customer on the sales order
- Incorrect ship to or bill to
- Correction: email dipurchasing@advantus.com
- Missing CI & PL buttons
- Correction: email compliance@advantus.com