JoAnn’s Vendor Portal
https://vendorportal.joann.com
JoAnn allows 30 days from the notification date to dispute a chargeback in the vendor portal.
Note: We operate under multiple JoAnn vendor numbers, each requiring a unique login/password. Verify the vendor number the fine is related to (found in the email notification from JoAnn) and find which portal login to use.
Disputing Fines
Fines must be in one of the three statuses to dispute: Approved Debit Memo, New Dispute, or Open Dispute Status.
- Click the Enter Dispute button from the issue details page. A text box will populate to enter your dispute information. Once you have finished click Submit. Note: If you dispute an issue in New Debit Memo status the issue will go from Approved Debit Memo to New Dispute.
2. Scroll to the bottom of the issue details screen and click on Upload New Document.
3. Enter text in the caption field describing what the documentation you are uploading is referring to.
4. Click Browse to select the document and click Upload.
You should be able to click on the file link and your document will populate.
NOTE: JoAnn prefers that all documentation uploaded is saved as a PDF before uploading.