When items are sold via Direct Import, factory information must be added to the Customer Item Details for the Customer ordering it. The information is used to populate direct import paperwork.
- Click on the Sales & Marking tab.
- Scroll down to the bottom and select New ADV- Customer Item Detail.
- Under the Customer, enter the customer number.
- Under Shipping Detail, enter the Factory Name, Factory Address, and Shipping Port, then Save.
- NOTE – The factory name and address must be the actual factory and not the buying office information.
- Repeat as necessary.
Tip –
- If you are unsure of the factory address, open a new NetSuite window and type in the Vendor’s name in the global search.
- Select the correct Vendor and click on the Addresses subtab.
- The vendor profile will pop up. The address will be listed. Copy and paste this into the customer item detail screen if this is the actual factory address.