When a product lifecycle status changes to obsolete (See product lifecycle status for further details) the below customer specific steps are required:
| CUSTOMERS | INSTRUCTIONS |
| 123 Stores | Remove item from the customer’s inventory feed. |
| AAFES | Notify Customer Service rep (who will communicate the change to the buyer(s) and cc the Sales rep. |
| Amazon – Vendor Central | In the Amazon Vendor Central portal, go to catalog, locate the item and mark it permanently unavailable. |
| Amazon – Seller Central | In the Amazon Seller Central portal, go to the inventory, manage all inventory, search for the item using the global search field, update the inventory to 0 and select “close listing” from the drop-down menu. |
| Bed Bath & Beyond | Notify responsible Salesperson and request they communicate the change to the appropriate buyer and/or rep group. Login to CommerceHub portal. Locate item, change quantity to 0 and discontinue. |
| Demco | Notify responsible Salesperson and request they communicate the change to the appropriate buyer and/or rep group. |
| ESP/ASI (Mercury Sports) | Log into ESP/ASI portal. Select ESP ESP Updates, sorty items by item number, Ctrl+F to locate the correct item. Once selected, then click the button to “Make Inactive” and hit save. |
| Essendant | Notify responsible Salesperson and request they communicate the change to the appropriate buyer and/or rep group. |
| Frontgate | Notify responsible Salesperson and request they communicate the change to the appropriate buyer and/or rep group. |
| Global Industrial | Update pricing spreadsheet to “D” (instead of “A”) and upload in their portal. |
| Grainger | Update pricing spreadsheet to “D” (instead of “A”) and upload in their portal. |
| Hayneedle | Discontinue in portal. |
| Hobby Lobby | No additional steps required. Inventory feed notifies them. |
| Home Depot (stores) | Notify responsible Salesperson and request they communicate the change to the appropriate buyer and/or rep group. |
| HomeDepot.com | Login to Commerce Hub. Locate item and change quantity to 0 and discontinue. Discontinuing in CHUB will discontinue in HD portal after a short period of time. Set calendar to check site after a few days to make sure item is discontinued in the portal ad online. |
| IVG | Remove item from the customer’s inventory feed. |
| JoAnns | No additional steps required. Inventory feed notifies them. |
| Marines | Notify Customer Service rep (who will communicate the change to the buyer(s) and cc the Sales rep. |
| Michaels | No additional steps required. Inventory feed notifies them. |
| NEXCOM (Navy Exchange) | Notify Customer Service rep (who will communicate the change to the buyer(s) and cc the Sales rep. |
| Office Depot | Notify responsible Salesperson and request they communicate the change to the appropriate buyer and/or rep group. |
| Office Depot (ADVII) | Notify ADVII team (Sales support or Salesperson) to communicate change to the buyer. |
| OJ Commerce | Remove item from the customer’s inventory feed. |
| Radial | Remove item from the customer’s inventory feed. |
| School Specialty | Notify responsible Salesperson and request they communicate the change to the appropriate buyer and/or rep group. |
| SPRichards | Notify responsible Salesperson and request they communicate the change to the appropriate buyer and/or rep group. |
| Staples | Update item to “discontinued” in Staples Exchange. Create “Staples Disco” spreadsheet and email to assortmentupdates@staples.com and USQCSKUManagement@Staples.com. |
| Target.com | Notify responsible Salesperson and request they communicate the change to the appropriate buyer and/or rep group. |
| Unbeatable Sales | Remove item from the customer’s inventory feed. |
| VirVentures | Remove item from the customer’s inventory feed. |
| Walmart.com (DSV – Drop-ship) | Log in to Retail Link. Go to the Supplier Center app, locate the item and submit an inventory of 0. Email Category specialist to let them know the item has been discontinued. Mark calendar to follow up in a few days to ensure item has been discontinued within Item 360 and by visiting walmart.com. |
| Walmart.com (Marketplace) | Login into Retail Link. Go to Item 360 App. Go to Manage items, select item, then at the top, select Retire Items from dropdown menu. Mark calendar to follow up in a few days to ensure item has been discontinued within Item 360 and by visiting walmart.com. |
| Wayfair | Discontinue in portal. You will need to make sure it actually is marked discontinued. Check back in a few days. |
| WB Mason | Notify drops quarterly to the customer. |
| Craft Customers (general) | Notify responsible Salesperson and request they communicate the change to the appropriate buyer and/or rep group. |
***Please note that if an item is cross sold to a customer under a different division than the division the item falls under, the responsibility still falls to the Sales Ops Specialist for the item. The Sales Ops Specialist for the item should email the Salesperson and Sales Ops Specialist for the division the customer falls under to let them know that the item is now Obsolete so that they can then follow the steps to notify those customers***